New Module · Community & Wellness Check

Reach every member.
Never miss one who's struggling.

A dedicated USANotify module for churches, senior living communities, day programs, and care organizations. Send everyday updates to your whole congregation — and quietly check in on the members who live alone. If someone doesn't answer, or answers that they need help, the system reaches the people who can be there.

Request a demo See how a check-in works

✓ Multi-community & multi-tenant ✓ Wellness on voice, SMS & app ✓ In-app community engagement ✓ Smart escalation to helpers ✓ Full audit & reporting

Two capabilities. One console.

Community communication and wellness care — from the same platform.

Most tools handle one or the other. Ours does both, so your team learns one console, your members save one number, and the same care that goes into a Sunday announcement goes into a Tuesday morning check-in.

Community Engagement

Reach the right group of members through the community app — Sunday updates, Bible study reminders, volunteer calls, weather closures, and interactive engagement your community actually responds to.

Messages — send to a single group, several, or the whole community
Polls — quick pulse-checks on service times, event topics, preferences
Event Notifications — service changes, gatherings, closures
Voting — formal decisions with tally and audit trail
Sign-Up Slots — volunteer shifts, meal trains, room reservations
Multi-tenant: one console runs many congregations or campuses

See community features →

Wellness Check-Ins

Schedule friendly automated check-ins with members who live alone, are recovering, or simply appreciate a regular "how are you?" — delivered by phone call, SMS, or the app, with settings adjusted per member.

Voice, SMS, and app delivery — the only module here that speaks all three
Per-member configuration — schedule, channel, retry policy, quiet hours
Best-effort AI recognition of spoken answers; keypad option always available
Escalation to family, staff, or on-call responders when needed
Every outcome logged for audit, review, and reporting

See how a check-in works →

How a check-in works

A friendly call. A recognized answer. A safety net that never sleeps.

Every check-in follows the same simple flow. What changes is how it ends — and the ending is what protects the person on the other side of the phone.

The call goes out

On the schedule your community sets — say, Tuesday and Friday at 10 AM. The member's own preferences apply: how many seconds to ring, keypad or voice, and whether the app reads it aloud.

A short, warm greeting

The member hears a familiar voice from their community. It asks how they're doing — and passes along the day's message if one is set.

"Hi Margaret, it's St. Mary's checking in. How are you today? And a reminder — coffee morning in the hall at 10, tomorrow."

They say they're OK

The AI does its best to interpret spoken answers, and the keypad option is always available as a fallback. When the response comes through as a clear positive, the check-in closes and the day moves on.

They don't answer, or they say they need help

The system tries again after a set interval. If nobody picks up, or the member asks for help, the flow keeps running — and this is where escalation begins.

Escalation reaches the right people

The member's escalation contacts — a son, a neighbor, the deacon on call — are texted or emailed. They know who is calling, why, and what the member last said. No panic. Just the right information, in the right hands, in minutes.

"St. Mary's wellness check: Margaret Ellis did not respond to her 10:00 AM check-in after 2 attempts. Last confirmed contact was Friday. Please check in on her when you can. Reply STOP to opt out."

What makes it safe

The safety net isn't the microphone. It's what happens next.

Members can answer by pressing a key or by speaking. Our AI listens and does its best to understand the response — but speech recognition is never perfect, and we don't treat it as if it were. What actually protects the person on the other end of the phone is what the system does when the answer isn't a clear "OK."

Silences, ring-offs, unclear responses, ambiguous speech, and any explicit request for help all keep the flow going instead of closing it out. The check-in isn't finished until a clear positive response is received or someone is reached through escalation. When in doubt, the system escalates — that's the design.

That's the mechanism a family can actually rely on: not a promise of perfect hearing, but a promise that a missing or unclear response won't be quietly filed as an all-clear.

Configurable retry policy — how many attempts, how long between them
Per-member escalation contacts — text, email, or both; individual quiet hours
Full audit trail — every check-in, every answer, every alert is stored and searchable
Opt-out safety — an "opt out" answer adds the member to the do-not-contact list immediately
App accessibility — for members with poor eyesight, check-ins can read themselves aloud

Community features

Everything a community needs to reach its people.

Community engagement lives in the member app — that's where your groups, your announcements, and your interactive tools all come together. Every congregation, senior residence, or day program has its own rhythm; the app gets out of the way and lets that come through.

Flexible member groups — Volunteering, Bible Study, Youth, Fundraising, Seniors. A member can belong to more than one. Send to a single group, several, or the whole community.
Five ways to engage — Messages, Polls, Event Notifications, Voting, and Sign-Up Slots. Pick the right format for what you're asking of your members.
Multi-community — Run many congregations or campuses under one console. Platform admins see everything; community admins are scoped to their own.
Member responses tracked — Sign-ups, votes, poll answers, and event RSVPs all show up in the console in real time.
Do-not-contact list — Any opt-out adds the member to the DNC and stops all future outbound. Automatic. Permanent until they ask back in.

In-app engagement examples

📢 Announcement

Sunday service moved to 10 AM this week
Rescheduled for the choir festival. Tap to add to your calendar.

📊 Poll

What time works best for next month's Bible study?
Tuesday 7 PM · Wednesday 7 PM · Saturday 10 AM

📅 Event

Coffee morning — Sat 10 AM, parish hall
Tap RSVP if you plan to come. Volunteers needed at 9.

🗳 Vote

Vote: New treasurer for the 2027 term
Two candidates. Voting closes Sunday at 6 PM. Results in the app.

📝 Sign-Up

Saturday food drive — 6 slots needed
Two-hour shifts between 9 AM and 3 PM. 4 slots remaining.

The care console

One screen. Every member accounted for.

Green means they answered. Orange means we're trying again. Red means someone needs to be there. Grey means paused. Your team knows what to do at a glance.

Wellness Check · St. Mary's Congregation Signed in as Deacon Patel

All OK today

142

Still under way

Needs attention

Paused this week

Margaret Ellis Escalated to Sarah Ellis 10:14 AM

Frank Chen Asked for help 10:07 AM

Doris Whitaker Retrying — 2nd attempt 10:03 AM

Robert Sinclair Doing OK 9:52 AM

Elaine Foster Doing OK 9:48 AM

Henry Alvarez Paused — in hospital, back Aug 22 —

Built for

Wherever people look after each other.

⛪

Churches & Faith Communities

Reach every parishioner with weekly service updates, prayer requests, and volunteer calls — and quietly check in on homebound members between visits.

🏡

Senior Living & Independent Homes

Give residents who live alone a daily friendly voice — and give their families a system that raises the alarm the moment something's off.

🌱

Community & Nonprofit Groups

Coordinate volunteers, fundraising drives, and support networks. Members opt in for the groups they care about; leadership sees the whole picture.

🤝

Home Care & Adult Day Programs

Layer automated check-ins on top of your existing visits. Clients get contact more often; carers get an early warning when something changes.

🏘️

HOAs, Co-ops & Neighborhoods

Weather closures, water advisories, meeting reminders — plus a wellness net for older neighbors in the community register.

🎗️

Veteran & Recovery Support Networks

Weekly check-ins with participants, sponsors auto-notified if a check-in ends in an alert. A quieter kind of accountability.

Every detail matters

The whole console, feature by feature.

Member Profiles

Phone, separate SMS number, email, wellness check preferences, ring time, voice mode, app read-aloud — every setting a real member might need, adjusted individually.

Per-Member Wellness Config

Each member's wellness check-in is set individually — schedule (daily, weekly, custom), channel (voice/SMS/app), retry policy, and quiet hours. Community defaults apply until you override them.

Groups & Segments

Volunteering, Bible Study, Youth, Fundraising — any group that fits. Send targeted in-app content to one group or several at once.

Five Engagement Types

In the app: Messages, Polls, Event Notifications, Voting, and Sign-Up Slots. Each with its own template, response tracking, and results view.

Answer Recognition

Members answer by keypad or by speaking. Best-effort AI interprets speech; anything unclear or missing falls through to the escalation flow rather than closing as OK.

Daily Message

A line of news or encouragement threaded into every check-in. Drop {{daily_message}} into any template. Different message per day of week — or one for every day.

Escalation Contacts

Each member has their own list of people to reach if something's wrong — text, email, or both. In order, or all at once.

Reports & Exports

Filter by community, date range, or outcome (OK / help / not reached / escalated). Export summary or full detail as CSV.

Roles & Permissions

Platform admin, community admin, staff, and read-only roles. Community admins are scoped to their own community — no cross-visibility.

Reach every member.Never miss one who's struggling.