How quickly can we get USANotify set up?
Most accounts are live within 24 hours of signup. For straightforward use cases — like appointment reminders for a single-location clinic — you can record your first message and send your first reminders the same day. More complex integrations with scheduling software or CRMs typically take 1–2 weeks.
Is USANotify HIPAA compliant?
Yes. USANotify is built to handle Protected Health Information (PHI) safely. We sign Business Associate Agreements (BAAs), encrypt messages in transit and at rest, and provide audit logs of every message sent. Hospitals, clinics, and dental practices use USANotify for patient reminders.
How does pricing work?
Pricing depends on volume, channel mix (voice vs. SMS vs. email), and any custom integrations. We don't publish a one-size-fits-all price list because volumes vary widely.
Contact us with your expected monthly volume and we'll give you a tailored quote.
Do I need any equipment or special phone lines?
No. USANotify is 100% cloud-based. You log in via web browser from any device — nothing to install, no hardware to buy, no special phone lines required. We handle all the telecom infrastructure on our end.
Can recipients reply or confirm by voice?
Yes. For voice reminders, recipients can press keys (e.g., "Press 1 to confirm, 2 to cancel") and we capture the response in real time. For SMS, recipients can reply with text and we route it back into your system or dashboard.
Can USANotify integrate with my existing scheduling software?
Yes — we offer a documented REST API and have integrated with most major EHRs, practice management systems, CRMs, and scheduling platforms. If you have a system that exposes appointment data, we can almost certainly work with it. Talk to us about your specific stack.
What languages does USANotify support?
For SMS and email, you can send in any language. For voice, we support automated text-to-speech in major languages, or you can record your own voice messages in any language you choose.
How do you handle bad numbers and bounced messages?
Bad numbers (disconnected, wrong number, etc.) are flagged in real-time reports so you can clean up your contact lists. Bounced emails are tracked the same way. We help you maintain healthy contact data over time.
Can I schedule messages in advance?
Yes. You can schedule any voice broadcast, SMS campaign, or email blast for a future date and time. For recurring appointment reminders, you can set rules (like "remind 24 hours before") and we handle everything automatically.
What if I need help running a broadcast?
Our team is available to walk you through your first few sends, write scripts with you, and troubleshoot anything that comes up. We treat onboarding as a relationship, not a transaction.
Is there a contract or minimum commitment?
Contract terms depend on volume. For smaller accounts there's typically no minimum commitment beyond a month-to-month arrangement. Enterprise contracts (utilities, municipalities, multi-state healthcare) usually involve longer terms with volume discounts.
Who is PEC Telecom and how does it relate to USANotify?
Parwan Electronics Corporation (PEC) is the parent company of USANotify — a telecommunications software leader since 1984. PEC also runs
VoiceSaver (cloud PBX phone systems) and serves customers in 75+ countries. USANotify is the notifications-focused product line.
